Understand what has already happened
See the email thread and connected customer information before writing the next reply.
For customer support teams
A better reply starts with the whole conversation.
Customers do not want to explain the same problem twice. BrainCenta brings their emails, relationship history and your approved answers together, helping your team respond with context and keep the next action in view.
No credit card requiredConnect existing mailboxesYou review AI replies
The thread, the customer and the next step in one place.
Customer support with context
Connected emailCustomer historyAI summariesApproved knowledgeWebsite ChatFollow-ups
What good support needs
The answer matters. So does the context.
Support work gets harder when the conversation and the customer relationship live in different places.
Know what still needs doing
Keep important messages, follow-ups and customer activity visible when a question cannot be resolved in one exchange.
Email support, made clearer
Explore the AI Inbox
Work from the conversation your customer already started.
Bring supported business mailboxes into one workspace and catch up quickly on a long thread. Prepare a response with AI assistance, then review and send it yourself.
Connect supported Gmail, Microsoft and IMAP accounts
Find and summarise the emails behind a request
Flag or snooze messages that need attention later
A more informed response
From incoming message to the right next action.
Keep the useful pieces of context together while your team stays in charge of the response.
The customer writes
The conversation arrives in your connected business inbox.
See the relationship
Read the thread with relevant customer or company information nearby.
Prepare a reply
Use AI and approved knowledge to help draft a relevant answer.
Keep it moving
Review, send and keep the next action visible if more work is needed.
Your answers, available where they help
Give AI the business knowledge behind your support.
Add approved information about your services, policies and common questions. BrainCenta can use available conversation and customer context for email assistance, while your website assistant uses the knowledge you select for it.
Help prepare consistent answers to repeat questions
Keep control of what information your website assistant can use
Review and edit suggested email replies before sending
Approved knowledge
Keep useful answers accessible to your team and AI.
Website Chat
Help visitors with common questions using selected knowledge.
When the answer takes more than one email
Explore Attention Centa
Make it easier to come back at the right moment.
Some questions need a check, a call or another person’s input. Flags, snooze, follow-ups and Attention Centa help keep important conversations in view.
Flag the conversations that need a closer look
Snooze email until it becomes relevant again
Keep follow-ups connected to customers and companies
Support across different businesses
Useful wherever customers need a real answer.
The questions change from one business to another. The need for clear communication does not.
Service businesses
Keep appointments, changes and repeat customer questions connected to the relationship.
Online sellers
Stay on top of order enquiries, policies and follow-up conversations in your support inbox.
B2B teams
See the wider company and contact history behind an account when answering a request.
Support questions
A few things to know before you begin.
Can we keep our current support email addresses?
Yes. Connect supported Gmail, Microsoft and IMAP business mailboxes to your BrainCenta workspace.
Will AI reply to customers without our approval?
BrainCenta can prepare summaries and suggested email replies. A person reviews, edits and decides when to send the email.
Can the website assistant use our policies and FAQs?
You choose which approved knowledge the assistant can use, including relevant information about your services, policies and common questions.
How do we keep track of questions that need another step?
Use flags, snooze and connected follow-ups to keep the conversation visible while your team works on the next action.
Give every reply more context
Help customers feel heard from the first message to the follow-up.
Bring support email, customer history and approved knowledge together, with AI assistance that helps your team respond and stay in control.