Questions about BrainCenta? Start here.
Find answers about how BrainCenta works, connecting your email, using AI, managing customer relationships and getting started.
Everything you need to know.
From connecting your inbox to using AI and managing customer relationships, here are answers to the questions we hear most often.
BrainCenta is an email-first CRM and AI business workspace. It brings your business email, customer relationships, companies, deals, meetings, billing, business knowledge and AI tools together in one connected place.
BrainCenta is designed for businesses that manage important customer conversations through email and want their communication, CRM information and day-to-day customer work to stay connected.
No. BrainCenta connects with your existing business email account. You continue using your existing email address while BrainCenta adds CRM context, organisation and AI assistance around your conversations.
Yes. BrainCenta includes a 14-day free trial so you can explore the workspace, connect your email and see how it fits your business before choosing a paid plan.
BrainCenta can help summarise conversations, prepare suggested replies and assist when composing emails. Because email and CRM information live in the same workspace, AI can work with more relevant context than a standalone writing tool.
No. Suggested replies are there to help you work faster, but you remain in control. You can review and edit the response before deciding whether to send it.
Yes. BrainCenta includes AI conversation summaries designed to help you quickly understand longer email threads without having to reread every message.
BrainCenta Knowledge lets you add business information that can provide useful context to AI features. This helps BrainCenta work with information relevant to your organisation rather than relying only on the email in front of you.
Yes. BrainCenta includes customer and company records, deals, follow-ups and related activity. The difference is that the CRM sits alongside your email, helping keep customer information and conversations connected.
Yes. Deals let you manage opportunities through your sales pipeline while keeping them connected to the relevant customer, company and other CRM information.
Attention Centa helps bring important customer activity and conversations that may need your attention into one focused view, so it is easier to see where follow-up may be needed.
BrainCenta's billing tools can use information already held against customers, companies and deals when creating documents such as invoices, quotes and estimates. This reduces the need to repeatedly copy information between systems.
BrainCenta supports Gmail, Microsoft email accounts and IMAP/SMTP connections, giving businesses several ways to connect their existing business mailbox.
Yes. BrainCenta can connect supported calendars so meetings and events can sit alongside customer relationships and follow-ups inside the workspace.
BrainCenta plans can support different numbers of connected mailboxes. The number available depends on the plan you choose. You can compare the current limits on the pricing page.
Website Chat lets you add a BrainCenta AI assistant to your website to help turn visitors into conversations, leads and customers. The assistant can use the BrainCenta Knowledge that you specifically approve for Website Chat.
Yes. You can customise areas such as the assistant name, widget position, visual theme, style and brand colour, and preview the experience before activating it.
The BrainCenta free trial lasts 14 days, giving you time to explore the workspace and decide which plan is suitable for your business.
Yes. BrainCenta offers different plans with different usage and feature limits, including the number of connected mailboxes, contacts and AI usage. Visit the pricing page for the current plans and pricing.
Your BrainCenta workspace includes a Usage area where you can see relevant usage information for your account and plan.
Still have a question?
If you can't find the answer you're looking for, get in touch with the BrainCenta team and we'll be happy to help.
The easiest way to understand it is to use it.
Connect your business email and see how BrainCenta brings your conversations, CRM and AI together.