1
Connect your mailbox
Add a supported Gmail, Microsoft 365, Outlook or compatible IMAP account.
Email integrations
Connect your inboxes. Bring everything together.
Connect your business email to Braincenta and manage communication from one intelligent workspace. Bring Gmail, Microsoft 365, Outlook and compatible IMAP/SMTP accounts together without changing the email address your customers already use.
Gmail
Connect Google email accounts
Microsoft 365
Connect business Microsoft accounts
Outlook
Bring Outlook communication into Braincenta
IMAP / SMTP
Connect compatible domain mailboxes
How it works
From mailbox to connected workspace.
Your existing email remains your business email. Braincenta connects the communication around it to customers, companies and the wider workspace.
2
Synchronise conversations
Bring relevant email communication into the Braincenta inbox.
3
Build customer context
Connect conversations with customers, companies and relationship history.
4
Use AI with context
Generate summaries and suggested replies using the information already connected to the workspace.
Supported connections
Use the email setup your business already has.
Braincenta is designed to sit around your existing communication setup rather than forcing your business to start again with new email addresses.
Gmail
Connect Gmail-based accounts and bring customer communication into your Braincenta workspace.
- Use your existing Gmail address
- Manage conversations inside Braincenta
- Connect email to customer and company context
Microsoft 365 & Outlook
Connect Microsoft-based business email and keep communication accessible from the same workspace.
- Support for Microsoft business mailboxes
- Keep the email identity customers already know
- Use connected conversation history inside Braincenta
IMAP
Connect compatible domain email accounts using standard IMAP settings for incoming mail.
- Useful for hosted domain email
- Connect compatible third-party providers
- Keep communication in your unified workspace
SMTP
Use compatible SMTP settings for sending email from connected domain accounts where required.
- Send using your existing mailbox identity
- Work with compatible domain providers
- Keep outgoing communication connected to Braincenta
Why connect
Email becomes part of your business memory.
Connecting a mailbox does more than put email in another inbox. It gives Braincenta the communication layer that links customers, companies and everyday work together.
One inbox experience
Reduce switching between separate business accounts and keep communication easier to manage.
Customer context
Keep the communication history behind a customer accessible alongside the customer record itself.
Company context
See communication in the wider context of the organisation your team is working with.
AI-assisted replies
Give reply assistance access to the wider business context held inside the workspace.
Conversation summaries
Understand long threads and historical communication without manually rereading every message.
Connected work
Keep deals, tasks and follow-ups closer to the communication that created them.
Simple setup
Connect without changing how customers reach you.
Your customers continue emailing the same address. Braincenta simply gives your team a smarter place to manage the communication around it.
01
Choose the mailbox or provider you want to connect.
02
Complete the required account or mail-server connection details.
03
Start managing synchronised communication inside Braincenta.
04
Add more connected mailboxes as your plan and business needs grow.
Bring your inbox with you
Your email already has the conversations. Braincenta adds the context.
Connect your business mailbox and turn everyday communication into part of one organised, intelligent business workspace.